Why am I not receiving push notifications?

Last Updated: Jan 11, 2015 07:29PM PST
 

To ensure you're receiving push notifications, your settings MUST be enabled in on:


1. Your mobile device 
2. The Mobile Learn App
3. Your school's Blackboard Website


First, check that your school building block is 9.1 or higher. Go to the School Finder Page, search for your institution, and look at the "Server Version" box.

(Schools using Vista, Angel, Blackboard Academic Suite 8.0 and Blackboard Learn 9.0 are not supported. Unfortunately, they will not be able to receive notifications in the app.)


 


1. On your device: Settings (Gear icon) > Notifications > Bb Mobile Learn App > ON

2. On the Mobile Learn App: Menu > Settings > Notifications:

 


 

3. On your school's Blackboard website: 
Login to your Blackboard web account > Notifications Dashboard (top left) > Edit Notification Settings > Bulk Edit Notification Settings > Courses You Are Taking or Teaching > Check box next to "Mobile" and check box next to "ON/OFF."  


If you find that the Mobile box is grayed out, your system administrator has set the Mobile Notifications to a default position of always on or always off. Please contact your help desk and ask them to switch the setting to “default on” or “default off.”  This will allow you to change the setting. 
 



If you've gone through these steps and found everything is correctly set up for you to receive notifications, please contact our Support Team.  We'll need to know if you have been receiving email notifications as your normally would.


 

 

bbmobilesupport@blackboard.com
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